How to Purchase
Please select the item you wish to purchase from our collection. If the product you are purchasing is available in multiple sizes/colours, please ensure you select the size you require before selecting the colour (if you are unclear of the size you need, please read the product size guide). To change the quantity, please enter the number you require in the box provided. Once you have made these choices, you can add the item(s) to your shopping basket by clicking ‘Buy’. You can then continue browsing our collection, or complete the checkout process.
When you click 'checkout’, you will be asked to enter your name and address details. The final screen will take you to our secure payment site, where you can pay by debit/credit card.
You can pay by PayPal (no account necessary). We accept most major credit and debit cards including Visa Debit, Visa Credit, American Express, MasterCard, Delta, Switch, Solo, Maestro, and Visa Electron. Please note all our prices are in Pounds Sterling.
Orders are sent in plain outer packaging. However, please note that for delivery purposes, our return address will be shown in one corner of the address label (in small font, without the Gipsy logo). Usually, orders are despatched within 1-3 workings days of receipt.
Typical delivery times are:
- UK- 3-5 working days from despatch (Royal Mail*)
- Europe, USA & Canada – 5-10 working days from date of despatch (standard Airmail – through Royal Mail/local postal service*)
- Rest of World – 10-14 working days from date of despatch (standard Airmail – through Royal Mail/ local postal service*)
*All deliveries will be made according to the carriers' standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Should you require clarification on what happens if no-one is available to receive the goods please contact the carrier direct.
*Please note that our courier does not offer a Saturday service. Orders placed on a Friday will not be received the next day.
Delivery charges are as follows:
- UK - £1.95 flat fee (Royal Mail – no tracking)
- UK – Courier service not reliant on Royal Mail please add £4.80 surcharge – tracking available
- Europe - £4.00 (+£0.40 per pair over 10 pairs – no tracking)
- Rest of World - £10.00 (+£0.65 per pair over 10 pairs – no tracking)
Customs and Taxes
Please note that all shipments to the US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
We strive to offer only the best quality products and believe you will be delighted with your purchase.
We are happy to exchange or provide a refund for any goods that are faulty.
However, if the goods are not faulty but not to your liking you can request a refund. We ask that you return the goods in the original condition that you received them from us, with all packaging un-opened and intact. Unfortunately, if the product packs have been opened, we cannot refund the goods. We accept returns up to 14 days after the date of invoice.
If you wish to return an item to us, please email us at firstname.lastname@example.org. Please ensure you include your order number, name and address. We will then reply with return instructions. We cannot accept any returned items without this prior authorisation.
To return items to us, please package them carefully, pre-pay standard 2nd class postage and obtain a certificate of posting. If you are returning the item to us for a refund, you will have to pay the cost of postage back to us. If you have received an item that is faulty or has been sent by us incorrectly, we will refund your postage charges via PayPal.
In the unlikely event that your return parcel is lost please keep your certificate of posting that you have returned your item to us. As we cannot be held responsible for any item that goes missing, you will need to claim from Royal Mail.
We respect your privacy and you may choose when providing your details if you would prefer them to be only used to fulfill the current transaction, or if you would like to receive information about our other products. Whichever you decide, you may rest assured that they will remain confidential at all times and will never be passed on to any other organisation.
Comments and Suggestions
We have many satisfied customers with a large number of new ones coming from referrals. You as our customer are our most valuable asset and your satisfaction with our products is very important to us. If you have any issues, suggestions, or just want to share your experiencies as one of our customers, please feel free to contact us.